Your Privacy Matters to 24bdb
This Privacy Policy explains exactly what personal information 24bdb collects when you use our Bangladesh online casino and sports betting platform, why we collect it, how we protect it, and what rights you have over your own data. We are committed to transparency — no hidden data practices, no vague language.
End-to-End Encryption
Every byte of data exchanged between your device and 24bdb is protected by 256-bit SSL encryption — the same standard used by international banking institutions.
No Data Sales
24bdb does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstance. Your data stays within 24bdb's secure environment.
Full Player Rights
You have the right to access, correct, export, or delete the personal data we hold about you. Submit a data request to our support team at any time, free of charge.
Transparent Cookies
We use only essential and analytics cookies. We explain each cookie category clearly so you understand exactly what data is collected during your 24bdb sessions.
Defined Retention Periods
We do not keep your data indefinitely. Retention periods are set by account status and legal obligation — and we delete data promptly when it is no longer required.
Dedicated Privacy Support
Our support team handles all privacy and data enquiries in English, 24 hours a day, 7 days a week, at Bangladesh Standard Time (BST, UTC+6).
01 Introduction
This Privacy Policy ("Policy") describes how 24bdb ("24bdb", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you", "your") who access or use the 24bdb online gaming platform at https://24bdb.io. This Policy applies to all users of the platform, including registered account holders and unregistered visitors browsing the site.
24bdb is committed to handling your personal data with care, transparency, and respect. We collect only the data that is genuinely necessary to operate the platform, deliver services to you, meet our legal obligations, and keep the platform safe for all users. We do not collect personal data speculatively or for purposes beyond those stated in this Policy.
Important: By registering an account, making a deposit, or otherwise using the 24bdb platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.
24bdb serves Bangladeshi players and operates in English. All personal data handling practices described in this Policy apply equally to players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. If you are under 21 years of age, you are not permitted to use the 24bdb platform and you must not submit any personal information to us.
02 Data We Collect
24bdb collects the following categories of personal data from players and platform visitors. The specific data points collected depend on how you interact with the platform — a registered, verified player will have more data on file than an unregistered visitor.
2.1 Identity Data
Full legal name, date of birth, gender, nationality, and government-issued identification document details (national ID card, passport, or driving licence number and expiry date). This data is collected during the account registration and Know Your Customer (KYC) verification processes.
2.2 Contact Data
Email address, mobile phone number, and residential address (including city, district, and postcode). This data is required at registration and is used for account communications, KYC correspondence, and customer support.
2.3 Financial Data
Payment method details sufficient to process deposits and withdrawals — for example, your registered bKash or Nagad mobile number, the last four digits of a linked Visa or Mastercard, or your Dutch-Bangla Bank or BRAC Bank account reference. 24bdb does not store full card numbers or mobile banking PINs. Full payment credentials are handled exclusively by our payment processing partners via encrypted channels.
2.4 Transaction Data
Records of all deposits, withdrawals, bonus credits, wagering activity, game history, bet amounts, and account balance movements. This data is retained for fraud prevention, regulatory compliance, and dispute resolution purposes.
2.5 Technical Data
IP address, browser type and version, operating system, device type and model, screen resolution, time zone, and session duration. This data is collected automatically when you visit the 24bdb platform and is used for security monitoring, fraud detection, and platform performance optimisation.
2.6 Usage Data
Pages visited, games launched, time spent on specific sections of the platform, click-path data, search queries entered within the platform, and promotional content interactions. This data helps us improve the 24bdb user experience and tailor content to Bangladeshi players.
2.7 Communication Data
The content of messages, emails, and live chat exchanges between you and the 24bdb support team. We retain support communications for quality assurance and to maintain an accurate record of any complaints or disputes raised.
We do not collect: Sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than where required for identity verification), or health data (other than voluntary disclosures made in the context of responsible gaming self-exclusion requests).
03 How We Collect Your Data
24bdb collects personal data through the following channels:
- Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or submitting a responsible gaming request.
- Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the 24bdb platform.
- Payment processors: Transaction confirmation data passed to 24bdb by payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) when you complete a deposit or withdrawal.
- Identity verification partners: Data returned by third-party KYC and identity verification providers when we submit your documents for verification as part of the account approval process.
- Fraud prevention services: Risk signals and flagging data from third-party fraud detection and anti-money laundering (AML) screening services used to protect the integrity of the 24bdb platform.
- Game providers: Session and outcome data passed to 24bdb by third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) when you play games hosted on their platforms through 24bdb.
04 Purpose of Processing
The following table summarises the purposes for which 24bdb processes your personal data and the data categories involved in each purpose:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact |
| Identity verification (KYC / AML) | Identity, Contact, Financial |
| Processing deposits and withdrawals | Financial, Transaction |
| Administering bonuses and promotions | Identity, Transaction, Usage |
| Fraud detection and prevention | Identity, Technical, Transaction, Financial |
| Customer support and dispute resolution | Identity, Contact, Communication, Transaction |
| Responsible gaming monitoring | Identity, Transaction, Usage |
| Platform security and anti-abuse | Technical, Usage |
| Platform improvement and analytics | Technical, Usage |
| Legal and regulatory compliance | Identity, Financial, Transaction |
| Service communications (transactional emails) | Identity, Contact |
24bdb does not use automated decision-making or profiling techniques that produce legal or similarly significant effects on individual players without human review. Where automated systems flag an account for potential fraud or AML concerns, a human member of the 24bdb compliance team reviews the case before any action is taken.
05 Legal Basis for Processing
24bdb processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to fulfil the agreement between you and 24bdb — including account creation, payment processing, bonus administration, and customer support.
- Legal obligation: Processing required to comply with applicable law — including anti-money laundering (AML) obligations, identity verification requirements, and financial record-keeping regulations.
- Legitimate interests: Processing necessary for 24bdb's legitimate business interests, where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and service analytics. 24bdb conducts a balancing assessment before relying on legitimate interests as a legal basis.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, receipt of optional marketing communications about promotions, seasonal offers, and new games. You may withdraw consent at any time by contacting support or adjusting your account communication preferences.
Withdrawing consent: Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. It also does not affect processing carried out on a different legal basis (e.g., contractual necessity or legal obligation).
07 Data Retention
24bdb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active accounts) | Duration of account + 5 years after closure |
| KYC verification documents | Duration of account + 5 years after closure |
| Financial and transaction records | 7 years from the date of each transaction |
| Customer support communications | 3 years from the date of the interaction |
| Technical / server log data | 12 months from collection |
| Cookie and analytics data | Per cookie category (see Section 10) |
| Dormant account data | 5 years from last login, then reviewed for deletion |
Where a legal hold is placed on an account — for example, due to an active fraud investigation, AML inquiry, or litigation — data will be retained beyond the standard period until the matter is fully resolved. When data is no longer required, 24bdb deletes or anonymises it using secure methods that prevent recovery.
08 Data Security
24bdb implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Key security measures in place include:
- 256-bit SSL/TLS encryption applied to all data in transit between your device and 24bdb's servers.
- Encryption at rest for all databases containing personal and financial data stored on 24bdb infrastructure.
- Access controls limiting internal access to personal data to authorised 24bdb personnel on a strict need-to-know basis, with role-based permissions and audit logging.
- Two-factor authentication (2FA) available to all players for account login, and mandatory for 24bdb internal staff accessing production systems.
- Continuous security monitoring of platform infrastructure with automated alerting for anomalous activity patterns.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- Incident response procedures including a defined data breach notification process, with affected players notified without undue delay in the event of a significant breach.
While 24bdb takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials, including your password and any 2FA method. If you suspect your account has been compromised, contact support immediately at [email protected].
09 Your Privacy Rights
As a 24bdb player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days of receipt.
- Right of access: You may request a copy of all personal data 24bdb holds about you, along with information about how it is processed. This is sometimes called a Subject Access Request (SAR).
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
- Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing. Note that this right is subject to our legal retention obligations — we cannot delete data we are required by law to retain.
- Right to restriction of processing: You may request that we restrict how we process your data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
- Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to object: You have the right to object to processing of your personal data where it is carried out on the basis of legitimate interests or for direct marketing purposes. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on consent (for example, optional marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing.
How to submit a request: Email [email protected] with the subject line "Privacy Rights Request" and include your registered account email, the nature of your request, and any relevant details. We will verify your identity before processing the request to prevent unauthorised access to your data.
11 Third-Party Services & Links
The 24bdb platform integrates with a number of third-party services to deliver game content, process payments, and verify identities. While 24bdb carefully vets all third-party partners and requires them to maintain appropriate data protection standards, each third-party provider operates under its own privacy policy for data processing activities that occur within their own systems. 24bdb is not responsible for the privacy practices of third-party providers beyond the scope of the data processing agreements in place between 24bdb and those providers.
Third-party services currently integrated into the 24bdb platform include game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), and KYC verification and fraud prevention services. The 24bdb platform does not contain links to unaffiliated external websites. Any external URLs referenced in support communications are provided for informational purposes only.
12 Changes to This Policy
24bdb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, platform features, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email to the address on file and by displaying a prominent notice on the 24bdb platform for a minimum of 30 days prior to the changes taking effect.
The "Last updated" date at the top of this page will always reflect the date on which the most recent version of the Policy came into effect. We encourage you to review this Policy periodically so that you remain informed about how 24bdb protects your personal data. Your continued use of the 24bdb platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
Previous versions of this Privacy Policy are available on request by contacting our support team at [email protected]. We retain archived versions for a minimum of five years.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 24bdb handles your personal data, please contact our dedicated privacy support team using the details below. All privacy enquiries are handled in English and responded to within 30 days of receipt.
24bdb Privacy & Data Protection Team
Platform: https://24bdb.io
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Response Time: Within 30 days of receipt of a valid privacy request
When contacting us about a privacy matter, please include your registered account email address, a clear description of your request or concern, and any relevant reference numbers (for example, a prior support ticket number). This allows us to locate your records promptly and respond efficiently. We will verify your identity before processing any request that involves access to, correction of, or deletion of personal data.
24bdb treats all privacy enquiries with strict confidentiality. Our support team is trained to handle data-related requests in accordance with this Policy and will never request your account password, full payment card details, or mobile banking PIN during the verification process.
Your Data Is Safe — Now Enjoy the Games
You've reviewed how 24bdb protects your privacy. Now explore Bangladesh's most trusted online casino — cricket betting, live slots, Texas Hold'em, and more, all secured by the practices described in this Policy.
21+ Only Please play responsibly. If gambling is becoming a concern, visit our Responsible Gaming page.